Find answers to common questions and get the support you need
Our AI-powered verification system achieves 99.9% accuracy in detecting counterfeit products, using advanced machine learning models trained on millions of product verification patterns.
Our platform works with any physical product that can be tagged with QR codes or verification tokens. This includes electronics, luxury goods, pharmaceuticals, apparel, and more.
Yes! The dashboard and all free tools are free forever, and you get a welcome credit on sign-up to issue your first labels. No credit card or subscription required.
We provide REST APIs and webhooks so you can connect TrueGTIN to your existing systems. Check our Documentation for details.
We'll notify you when your wallet balance is running low. Just recharge to keep issuing serials — there's no subscription and no plan limit to hit.
Absolutely. We use enterprise-grade encryption, comply with GDPR and CCPA regulations, and never share your data with third parties.
Yes. We can white-label the platform and the public verification page your customers land on, and serve it from your own custom domain, so a scan opens your brand rather than ours. It is set up per customer and carries a one-time development and setup charge on top of your usual pay-per-serial pricing. Email Ratna@truegtin.com or message us on WhatsApp at +91 8805837681 and we will scope it with you.
Yes. For teams whose serial, batch and scan data has to stay inside their own infrastructure, we can deploy TrueGTIN on-premise or into your private cloud instead of running it on ours. Like white-labelling, it is scoped per customer and carries a one-time development and setup charge. Email Ratna@truegtin.com or message us on WhatsApp at +91 8805837681 to talk through your requirements.